Frequently asked questions

Account & login

I didn’t receive my verification code email. Check spam first. If it’s not there, click Resend code on the login screen. If still nothing after a minute, contact your administrator — your email may not be on file.

The code says expired. Codes are valid for about 10 minutes. Request a new one with Resend code.

Can I use a password instead of magic-link? No. Tero.Ops is passwordless by design — there’s nothing to leak or forget.

Can I have two accounts? Each email is one user. If you genuinely need two accounts (e.g. consultant working with multiple companies), use a different email address for each — they’re separate users in Tero.

Offline & sync

How do I know if I’m offline? A small indicator appears in the status bar. Any changes you make get a clock icon meaning “pending sync”.

What’s the worst that can happen offline? You can’t load records you’ve never viewed before. Everything you have cached works normally.

My changes never synced. If the indicator stays “syncing” for more than 10 minutes after coming back online, refresh the app. If that doesn’t help, contact support@tero.is.

Two of us edited the same job offline. What happens? Tero detects the conflict on sync and shows both versions side-by-side so you can choose. See Working offline.

Mobile app

Should I use the App Store version or the PWA? Either works. The App Store version is slightly faster on first launch; the PWA is easier to update and works on devices where you can’t install from a store.

Can I scan QR codes in low light? Tero uses the phone’s torch automatically in low light. If the torch doesn’t help, the sticker is probably damaged or dirty.

Data import / migration

We have years of data in spreadsheets. Can we import it? Yes. Tero supports bulk CSV import for assets, inventory items, and contacts. Talk to support@tero.is for the import templates and a migration plan.

Can we export everything if we ever leave? Yes. Every page has an export to CSV / PDF, and the API gives full access. Your data is your data.

Billing

Who do I contact about my invoice? billing@tero.is.

How is Tero priced? Per worksite, per month. Contact sales@tero.is for current pricing.

Can I add a worksite mid-month? Yes. New worksites are pro-rated.